FAQ · AI Customer Support
Frequently Asked Questions
Answera Chat supports natural business conversations in German, English, and Turkish, and can follow a customer who switches languages.
No. Setup takes only a few minutes. You can add the code to your website or simply share your dedicated chat link.
It works with websites, WhatsApp Business, Instagram, and tools like Google Calendar.
Yes. Data is encrypted and handled with privacy-focused processes.
Yes. You can create and manage multiple businesses, brands, or branches from a single account.
No. The assistant answers based on the information you provide and can gracefully route unknown topics instead of inventing answers.
The limited 90-day pilot for the first customers includes 300 AI conversations per month, two languages, lead capture, WhatsApp handoff, and weekly optimisation. Customers move to Light, Standard, or Pro after the pilot.
Yes. Answera Chat stays active 24/7 and replies instantly even when your team is offline.
You receive notifications at 80% and 100% usage. You can add another 100 AI conversations or move to a higher plan.
Absolutely. Answera Chat is designed to help small and medium-sized businesses automate customer communication without enterprise overhead.